Cookie Policy

Our cookie policy and how we use them

Last Updated: July 2025

Introduction

This Cookie Policy explains how KleverDev Limited ("KleverDev", "we", "us", or "our") uses cookies and similar tracking technologies on our Salesforce Copilot platform ("Service"). This policy should be read alongside our Privacy Policy and Terms of Service.

By using our Service, you consent to the use of cookies in accordance with this Cookie Policy. If you do not agree, you should disable them as described below — though it may impact your experience.

What Are Cookies

Cookies are small text files placed on your device (computer, smartphone, or other electronic device) when you visit a website. They help make websites work efficiently and provide information to site owners.

Cookies contain information that is transferred to your device's storage, helping us recognize your device and remember your preferences or past actions.

Types of Cookies We Use

Essential Cookies

These cookies are strictly necessary for the operation of our Service and cannot be turned off. They enable core functionalities like authentication and security.

Performance and Analytics Cookies

These cookies help us understand how visitors interact with our Service, allowing us to improve performance. You can opt out without affecting core features.

Preference Cookies

These cookies remember your settings and preferences (e.g., theme choice or language). You can control them to customize your experience.

Third-Party Cookies

Some cookies are set by third-party providers to support functionalities or analytics.

ProviderPurposeCookiesDurationPrivacy Policy
StripeSecure payments and fraud prevention__stripe_mid, __stripe_sidUp to 1 yearstripe.com/privacy
Google OAuthSocial login authenticationVarious Google authentication cookiesAs set by Googlepolicies.google.com/privacy
Salesforce OAuthSalesforce integration authenticationSalesforce session cookiesAs set by Salesforcesalesforce.com/company/privacy
SentryError monitoring and performance trackingsentry-sc, __sentry_replaySession durationsentry.io/privacy
Vercel AnalyticsWebsite performance and usage analytics__vercel_live_token, _va24 hoursvercel.com/legal/privacy-policy

Cookie Duration and Storage

Session Cookies

Temporary cookies deleted when you close your browser, used for CSRF protection and temporary authentication states.

Persistent Cookies

Remain on your device until expiry or manual deletion, used for authentication, preferences, and account settings.

Secure Cookie Practices

  • Secure Flag: Only sent over HTTPS.
  • HttpOnly Flag: Not accessible via JavaScript.
  • SameSite Attribute: Helps prevent CSRF.
  • Encryption: Sensitive data is encrypted.

How to Control Cookies

Browser Settings

Most browsers let you view, delete, block, or clear cookies when closing. You can also set notifications for new cookies.

Browser-Specific Instructions

  • Chrome: Settings → Privacy and Security → Cookies and other site data
  • Firefox: Settings → Privacy & Security → Cookies and Site Data
  • Safari: Preferences → Privacy → Manage Website Data
  • Edge: Settings → Cookies and site permissions → Cookies and site data

⚠️ Important Notice

Disabling essential cookies will prevent you from logging in, maintaining your session, accessing integrations, or using AI chat functionality.

Cookie Consent

Consent Mechanism

On first visit, we may display a consent banner. You can:

  • Accept All: Consent to all cookies.
  • Essential Only: Only necessary cookies.
  • Customize: Choose categories.

Withdrawing Consent

You can withdraw consent anytime by clearing cookies, adjusting browser settings, or contacting us at legal@kleverdev.com.

Legal Basis

  • Essential: Legitimate interest.
  • Analytics: Consent or legitimate interest.
  • Preferences: Consent.

Data Protection and Privacy

Cookie Data Processing

Processed per our Privacy Policy and laws such as GDPR, CCPA, and NZ Privacy Act.

Data Retention

  • Session cookies: deleted after session ends.
  • Authentication cookies: expire after set time or logout.
  • Preferences: until expiry or manual deletion.
  • Analytics: anonymized after processing.

Your Rights

You can access, correct, delete, or object to cookie data, and request portability.

International Transfers

Some third-party providers process cookie data outside New Zealand:

  • Stripe: US with safeguards.
  • Google: Global with adequacy measures.
  • Sentry: US with safeguards.
  • Vercel: Global with safeguards.

Transfers include standard contractual clauses and adequacy decisions where needed.

Updates to This Cookie Policy

Notification of Changes

  • Material changes communicated via email or in-app.
  • Updated policy posted with new effective date.
  • Review periodically.

Continued Use

Continuing to use our Service after updates means you accept changes.

Contact Information

Questions? Contact us:

KleverDev Limited
145 Nelson St, Auckland 1010, New Zealand
Email: legal@kleverdev.com

Data Protection Officer

For cookie data queries or to exercise rights, contact our data team via email above.

Regulatory Authorities

  • New Zealand: Privacy Commissioner
  • EU: Local data protection authority
  • California: Attorney General

This Cookie Policy supports our transparency mission. See also our Privacy Policy and Terms of Service.