Terms of Service

4.1 Account Creation

• You must provide accurate, complete, and up-to-date information when creating an account
• You are responsible for maintaining the confidentiality of your account credentials
• You must notify us immediately of any unauthorized use of your account

4.2 Team Accounts

• Team accounts allow multiple users to collaborate within a shared workspace
• The primary account owner is responsible for managing team members and billing
• Team members have access to shared chats and Salesforce instances as configured

4.3 Account Security

• You are solely responsible for all activities that occur under your account
• We recommend enabling multi-factor authentication for enhanced security
• You must not share your account credentials with others

5.1 Required Permissions

• Our Service requires read-write access to your Salesforce instance
• Some features may require administrative permissions
• You are responsible for ensuring you have proper authorization to connect your Salesforce instance

5.2 Data Access

• We access your Salesforce data only as necessary to provide the Service
• We do not store your Salesforce data beyond temporary processing requirements
• All Salesforce OAuth tokens are encrypted using AES-256-GCM encryption

5.3 User Responsibility

• You are responsible for the accuracy and legality of data accessed through your Salesforce instance
• You must ensure compliance with your organization's data governance policies
• Any actions taken in Salesforce through our Service are your responsibility

6.1 AI Content Disclaimers

• Our Service uses OpenAI's GPT-4 model to provide AI-powered assistance
• AI-generated responses are for informational purposes only and may contain errors
• You should verify all AI-generated content before acting upon it
• We do not guarantee the accuracy, completeness, or reliability of AI-generated responses

6.2 Content Processing

• Your chat messages are processed by OpenAI's services under their zero-retention policy
• OpenAI does not store or train on your data
• We maintain logs of conversations for service improvement and support

6.3 User Content Responsibility

• You are solely responsible for all content you input into the Service
• You must not input illegal, harmful, or inappropriate content
• You retain ownership of your input content

7.1 Pricing Plans

• Standard Plan: USD $20/month for up to 5 users
• Business Plan: USD $80/month for up to 5 users with enhanced features
• Enterprise Plan: Custom pricing and features tailored to your needs

7.2 Billing Terms

• All fees are charged in advance on a monthly basis
• Billing is processed through Stripe
• You must provide valid payment information to maintain active service
• Prices are subject to change with 30 days' notice

7.3 Payment Processing

• We use Stripe for secure payment processing
• We do not store your payment card information
• Failed payments may result in service suspension

7.4 No Refunds

• All fees are non-refundable
• No refunds or credits will be provided for partial months of service
• Downgrading your plan does not entitle you to a refund

8.1 Prohibited Activities

You must not use the Service to:

• Violate any applicable laws or regulations
• Infringe upon intellectual property rights
• Transmit malicious code or harmful content
• Attempt to gain unauthorized access to our systems
• Reverse engineer or attempt to extract our source code
• Use the Service for any illegal or unauthorized purpose

8.2 Rate Limiting

• We implement fair use policies to ensure service availability
• Excessive usage may result in rate limiting or service suspension
• We reserve the right to suspend accounts that abuse the Service

8.3 Content Guidelines

• You must not input content that is illegal, harmful, or inappropriate
• You must respect the privacy and rights of others
• You must not use the Service to generate spam or malicious content

9.1 Data Collection

• We collect and process personal data as described in our Privacy Policy
• Chat conversations are stored indefinitely while your account remains active
• We implement appropriate security measures to protect your data

9.2 Data Retention

• Account data is retained while your account is active
• Upon account deletion, data is permanently removed within 24 hours
• We may retain certain data for legal or regulatory compliance

9.3 Data Export

• Users can export their data before account deletion
• Data export requests must be made while the account is active
• We provide data in machine-readable formats where possible

10.1 Our Rights

• We retain all rights, title, and interest in the Service
• Our trademarks, logos, and branding are our property
• The Service is protected by copyright and other intellectual property laws

10.2 User Content

• You retain ownership of content you input into the Service
• You grant us a license to use your content to provide the Service
• AI-generated content is not owned by either party

10.3 Third-Party Rights

• You must respect the intellectual property rights of third parties
• We will respond to valid DMCA takedown notices
• Repeated copyright infringement may result in account termination

11.1 Service Provision

• We strive to provide reliable service but make no uptime guarantees
• The Service may be unavailable due to maintenance, updates, or technical issues
• We reserve the right to modify or discontinue features with notice

11.2 Third-Party Dependencies

• Our Service depends on third-party providers including OpenAI, Stripe, and Salesforce
• Service availability may be affected by third-party service outages
• We are not liable for third-party service interruptions

11.3 Planned Maintenance

• We will provide reasonable notice for planned maintenance
• Emergency maintenance may be performed without prior notice
• We will minimize service disruptions where possible

12.1 Disclaimer of Warranties

• The Service is provided "as is" without warranties of any kind
• We disclaim all warranties, express or implied, including merchantability and fitness for purpose
• We do not warrant that the Service will be uninterrupted or error-free

12.2 Limitation of Liability

• Our total liability to you is limited to the amount you paid for the Service in the 12 months preceding the claim
• We are not liable for indirect, incidental, or consequential damages
• This limitation applies regardless of the theory of liability

12.3 Indemnification

• You agree to indemnify and hold us harmless from claims arising from your use of the Service
• This includes claims related to your content, Salesforce data, or violation of these Terms
• We will provide notice of any claims and cooperate in defense

13.1 Termination by You

• You may terminate your account at any time through your account settings
• Termination is effective immediately upon confirmation
• You remain responsible for all charges incurred before termination

13.2 Termination by Us

• We may terminate your account with 7 days' written notice
• We may terminate immediately for material breach of these Terms
• We may suspend service for non-payment or policy violations

13.3 Effect of Termination

• Upon termination, your access to the Service ends immediately
• Your data will be permanently deleted within 24 hours
• These Terms survive termination where necessary

14.1 Governing Law

• These Terms are governed by New Zealand law
• Any disputes will be resolved under New Zealand law
• The New Zealand courts have exclusive jurisdiction

14.2 Dispute Resolution

• We encourage informal resolution of disputes through our support team
• Formal disputes must be resolved through the New Zealand court system
• You may not commence class action proceedings

14.3 Legal Compliance

• You must comply with all applicable laws and regulations
• We reserve the right to cooperate with law enforcement
• These Terms do not limit our legal obligations

15.1 Term Updates

• We may update these Terms from time to time
• Material changes will be communicated with 30 days' notice
• Continued use of the Service constitutes acceptance of updated Terms

15.2 Notice of Changes

• We will notify you of changes via email or in-app notification
• Updated Terms will be posted on our website with the effective date
• You should review Terms regularly for updates

16.1 Entire Agreement

• These Terms constitute the entire agreement between you and KleverDev
• These Terms supersede all prior agreements and understandings
• Any modifications must be in writing and signed by both parties

16.2 Severability

• If any provision of these Terms is deemed invalid, the remaining provisions remain in effect
• Invalid provisions will be replaced with valid provisions that achieve the same intent
• The Terms remain binding despite any invalid provisions

16.3 Assignment

• You may not assign these Terms without our written consent
• We may assign these Terms to any successor or affiliate
• Assignment does not relieve either party of existing obligations

16.4 Waiver

• Our failure to enforce any provision does not constitute a waiver
• Any waiver must be in writing and signed by an authorized representative
• Waiver of one breach does not waive future breaches